top of page

client
info

Dog's Portrait
Image by hang niu

Client Information 

  • Our business hours are:
    Mon - Wed: 10am - 3pm & Thurs - Fri: 10am - 12pm
    We will respond to emails, prescription requests, and other inquiries only during our business hours.

  • Appointment Booking: For case-specific advice, please book an appointment (either in person or via telehealth).

  • If we haven’t seen your pet in a while and symptoms are worsening/there are new or different issues, please book a revisit or phone consultation as we are not able to provide medical advice via email

  • Please make sure you are on time for your appointment and take traffic into account, as Dr Jen is usually booked back-to-back and cannot allow extra time at the end. 

Dog with Red Sweater

Bookings, Cancellations, and Rescheduling​

  • In most cases we will book a follow up appointment while you are here

  • If you cannot attend your appointment, please cancel online via the confirmation - or reminder email and book another time through our website: mvavet.net

  • Please be mindful of the cancellation policy, however - you do not have to pay a cancellation fee if you or your pet are sick or in case of a family emergency 

  • CANCELLATION POLICY  
    If you need to cancel or reschedule an appointment, kindly do so during our clinic hours and at least 24 hours in advance. We understand that plans can change, but cancellations made after this period will result in the full consultation fee being charged.

  • If you do receive an invoice with a late cancellation / no show fee, it must be paid PRIOR to booking another appointment

Arthritis Relief Melbourne veterinary acupuncture Integrative Veterinary Therapies Herbal
Cancer Support - Melbourne veterinary acupuncture Integrative Veterinary Therapies Herbal

Prescriptions and Orders for Herbal Formulas

  • We will send you an invoice after you have placed an order, it must be paid BEFORE we can process the order 

  • Collection of Herbs and supplements is restricted to business hours only (Mon - Wed: 10am - 3pm & Thurs - Fri: 10am - 12pm) – if you are not able to come during those hours, we can post your herbs, medications etc (additional charges apply) 

  • Please check your supplies frequently and place an order in time, so that you don’t run out over the weekend/ holidays

  • Prescriptions incur a prescription fee of $25 

    Insurance claims
     

  • If you wish to claim the consultations through your pet insurance, please let me know at the time of the consult, so I can email you the notes immediately 

  • You will receive a receipt via email after every consultation- please keep those receipts for insurance purposes

  • There is a surcharge of $25 for any delayed insurance claim requests (receipts, medical notes) 

bottom of page